TY - CHAP T1 - The Strategic Value of Consumer Information Systems T2 - Consumer Information Systems and Relationship Management PY - 2013/05/31 AU - Scifleet P AU - Lin A ED - DO - DOI: 10.4018/978-1-4666-4082-5.ch007 PB - IGI Global SN - 9781466640825 SP - 110 EP - 134 Y2 - 2024/09/19 ER -