TY - JOUR T1 - An examination of consumers ' resistance to computer-based technologies JO - Journal of Services Marketing PY - 2013/07/05 AU - G. Patsiotis A AU - Hughes T AU - J. Webber D ED - DO - DOI: 10.1108/08876041311330771 PB - Emerald VL - 27 IS - 4 SP - 294 EP - 311 Y2 - 2024/09/19 ER -