TY - JOUR T1 - Measuring the unmeasurable: reader development and its impact on performance measurement in the public library sector JO - Library Review UR - http://eprints.whiterose.ac.uk/10975/ PY - 2001/01/01 AU - Train B AU - Elkin J ED - VL - 50 IS - 6 SP - 295 EP - 304 Y2 - 2024/09/19 ER -