TY  - JOUR

T1  - Managing customer satisfaction through efficient listening tools: An evaluation of best practice in four world-class companies

JO  - International Journal of Services and Operations Management

PY  - 2006/01/01

AU  - Maguire S

AU  - Koh SCL

AU  - Huang C

ED  - 

DO  - DOI: 10.1504/IJSOM.2006.009026

VL  - 2

IS  - 1

SP  - 22

EP  - 41

Y2  - 2024/09/19

ER  -