@article{article, title  = {{Managing customer satisfaction through efficient listening tools: An evaluation of best practice in four world-class companies}},

 url = {{}},

 year = {{2006}},

 month = {{1}},

 author = {{Maguire S and Koh SCL and Huang C}},

 doi = {{10.1504/IJSOM.2006.009026}},

 volume = {{2}},

 journal = {{International Journal of Services and Operations Management}},

 issue = {{1}},

 pages = {{22-41}},

 note = {{Accessed on 2024/09/19}}}