@article{article, title  = {{Impact of NHS direct on demand for immediate care: observational study.}},

 url = {{http://eprints.whiterose.ac.uk/321/ }},

 year = {{2000}},

 month = {{7}},

 author = {{Munro J and Nicholl J and O'Cathain A and Knowles E}},

 doi = {{10.1136/bmj.321.7254.150}},

 volume = {{321}},

 journal = {{BMJ}},

 issue = {{7254}},

 pages = {{150-153}},

 note = {{Accessed on 2024/09/20}}}