@article{article, title  = {{Variation in the delivery of telephone advice by Emergency Medical Services: a qualitative study in three services}},

 publisher = {{BMJ Publishing Group}},

 url = {{http://eprints.whiterose.ac.uk/138288/ }},

 year = {{2019}},

 month = {{6}},

 author = {{O'Hara RA and Bishop-Edwards L and Knowles E and O'Cathain A}},

 doi = {{10.1136/bmjqs-2018-008330}},

 volume = {{28}},

 journal = {{BMJ Quality and Safety}},

 issue = {{7}},

 pages = {{556-563}},

 note = {{Accessed on 2024/09/20}}}