TY - JOUR T1 - Lean and mean in the civil service: the case of processing in HMRC JO - Public Money & Management PY - 2011/03/01 AU - Carter B AU - Danford A AU - Howcroft D AU - Richardson H AU - Smith A AU - Taylor P ED - DO - DOI: 10.1080/09540962.2011.560708 PB - Informa UK Limited VL - 31 IS - 2 SP - 115 EP - 122 Y2 - 2024/09/19 ER -