@article{article, title  = {{Lean and mean in the civil service: the case of processing in HMRC}},

 publisher = {{Informa UK Limited}},

 url = {{}},

 year = {{2011}},

 month = {{3}},

 author = {{Carter B and Danford A and Howcroft D and Richardson H and Smith A and Taylor P}},

 doi = {{10.1080/09540962.2011.560708}},

 volume = {{31}},

 journal = {{Public Money & Management}},

 issue = {{2}},

 pages = {{115-122}},

 note = {{Accessed on 2024/09/19}}}