@article{article, title  = {{The application of knowledge management in call centres}},

 url = {{}},

 year = {{2005}},

 month = {{1}},

 author = {{Koh SCL and Gunasekaran A and Thomas A and Arunachalam S}},

 doi = {{10.1108/13673270510610332}},

 volume = {{9}},

 journal = {{Journal of Knowledge Management}},

 issue = {{4}},

 pages = {{56-69}},

 note = {{Accessed on 2024/09/19}}}