@inbook{inbook, title  = {{Emotional labor at the unit-level}},

 publisher = {{Routledge Academic}},

 url = {{http://www.taylorandfrancis.com/books/details/9781848729490/ }},

 year = {{2012}},

 month = {{1}},

 author = {{Niven K and Totterdell PA and Holman D and Cameron D}},

 isbn = {{978-1848729490}},

 note = {{Accessed on 2024/09/19}}}