@article{article, title  = {{How helpful is NHS direct? Postal survey of callers.}},

 url = {{http://eprints.whiterose.ac.uk/322/ }},

 year = {{2000}},

 month = {{4}},

 author = {{O'Cathain A and Munro JF and Nicholl JP and Knowles E}},

 doi = {{10.1136/bmj.320.7241.1035}},

 volume = {{320}},

 journal = {{BMJ}},

 issue = {{7241}},

 pages = {{1035}},

 note = {{Accessed on 2024/09/20}}}