@article{article, title  = {{The nature and role of empathy in public librarianship}},

 url = {{http://eprints.whiterose.ac.uk/10968/ }},

 year = {{2009}},

 month = {{6}},

 author = {{Birdi B and Wilson K and Tso HM}},

 doi = {{10.1177/0961000609102827}},

 volume = {{41}},

 journal = {{Journal of Librarianship and Information Science}},

 issue = {{2}},

 pages = {{81-89}},

 note = {{Accessed on 2024/09/19}}}