TY - JOUR T1 - Assuring quality using “moments of truth” in super‐converged services JO - Library Management PY - 2012/07/20 AU - Appleton L ED - DO - DOI: 10.1108/01435121211266230 PB - Emerald VL - 33 IS - 6/7 SP - 414 EP - 420 Y2 - 2024/09/19 ER -