@inbook{inbook, title  = {{Contextual Factors, Knowledge Processes and Performance in Global Sourcing of IT Services}},

 publisher = {{IGI Global}},

 url = {{http://dx.doi.org/10.4018/978-1-4666-2142-8.ch004 }},

 year = {{2013}},

 month = {{1}},

 author = {{Du R and Ai S and Abbott P and Zheng Y}},

 doi = {{10.4018/978-1-4666-2142-8.ch004}},

 pages = {{82-109}},

 note = {{Accessed on 2024/09/19}}}