@article{article, title  = {{Impact of NHS 111 online on the NHS 111 telephone service and urgent care system: a mixed-methods study}},

 publisher = {{National Institute for Health Research}},

 url = {{https://eprints.whiterose.ac.uk/180483/ }},

 year = {{2021}},

 month = {{11}},

 author = {{Turner J and Knowles E and Simpson R and Sampson F and Dixon S and Long J and Bell-Gorrod H and Jacques R and Coster J and Yang H and Nicholl J et al}},

 doi = {{10.3310/hsdr09210}},

 volume = {{9}},

 journal = {{Health Services and Delivery Research}},

 issue = {{21}},

 note = {{Accessed on 2024/09/20}}}