TY  - JOUR

T1  - Strategising customer voice-based quality improvement for logistics service providers

JO  - International Journal of Value Chain Management

PY  - 2006/01/01

AU  - Lee TR

AU  - Lin JH

AU  - Lenny Koh SC

ED  - 

DO  - DOI: 10.1504/IJVCM.2007.013304

VL  - 1

IS  - 3

SP  - 266

EP  - 280

Y2  - 2024/09/19

ER  -