@article{article, title  = {{Strategising customer voice-based quality improvement for logistics service providers}},

 url = {{}},

 year = {{2006}},

 month = {{1}},

 author = {{Lee TR and Lin JH and Lenny Koh SC}},

 doi = {{10.1504/IJVCM.2007.013304}},

 volume = {{1}},

 journal = {{International Journal of Value Chain Management}},

 issue = {{3}},

 pages = {{266-280}},

 note = {{Accessed on 2024/09/19}}}